Terms & Conditions

Founded with a Commitment to Excellence and Customer Satisfaction

Terms and Conditions

By accepting a quotation by any means of communication and agreeing to a service provided by Evedale Property and Cleaning Services, the client agrees to accept Evedale Property and Cleaning Services’ general terms and conditions as listed below. These terms and conditions, together with our confirmation and our cleaning schedule, constitute the entire agreement between the parties and no other representation or statements, whether oral or written, shall be binding upon the parties. If any part of this agreement is held to be invalid or unenforceable for any reason, the remaining terms and conditions shall remain in full force and effect. Clients will be given our details via any communication including website details where all T&Cs are available.

If you are unsure about any point within these terms and conditions, please contact us for clarification. Our contact number is 07709777940/ 07709007772. Your statutory rights are not affected. In event that the terms and conditions change we will notify you in writing. The current version will always be available on our Evedale Property and Cleaning Services website.

1. Services:

When a client agrees for Evedale Property and Cleaning Services to undertake work, the client has 48 hours to pay the invoice once the invoice is sent and received.
Evedale property and cleaning services reserves the right to change the number of staff dependent upon training and/or operational requirements.
The duration of the cleaning services will be dependent on both the size and condition of the property. The client will be charged either for the job or hours depending on the quote provided.
Evedale property and cleaning services agree to clean a client’s home as agreed. The client should make sure there is access to the property to avoid delays. If there are delays accessing the property, then extra charge may apply. If you are at home when we visit we will call if the team is likely to be delayed significantly.
Evedale property and cleaning services will clean the client’s home on an agreed day of the week. At the client’s request, Evedale property and cleaning services will change the agreed cleaning day, provided that at least 7 days’ notice is given and a vacancy exists on the proposed new cleaning day.
Our teams are instructed to follow the requirements listed on the service schedule. If you would like additional services performed please contact us at least two business day in advance, to enable us to schedule your additional requirements. Changes in scheduling could create changes in fees. Additional requirements are also available depending on if Evedale property and cleaning services can provide them.
Sometimes when there is short notice or we cannot cover a shift, we can use our sister company which is together4life Ltd to provide a cover for the convenience and satisfaction of the customers. If you have any questions, please let us know.
Our team members are trained to work in safe environments, please make sure the areas are safe and accessible. Also, can we refrain from smoking in the premises where our team members are working so health and safety reasons.

2. Additional Services: these services are carried out at an additional cost unless agreed with quote.

Please note we do not provide professional/ wet carpet cleaning but will still hoover the carpet to a good standard if the carpet is in good condition, without any stains/ damages.
We will provide materials/ cleaning products at an extra charge when and if agreed.
Cleaning inside of fridges & freezers (by request only and extra charge may apply) – they must be thoroughly defrosted prior to the date of cleaning.

3. Valuables:

Evedale property and cleaning services requests that you ensure that all extremely fragile and breakable items are removed or secured on the day that the service is provided. If any valuable is exposed in the cleaning area that could have been removed, Evedale property and cleaning services will not be held liable to replace or pay for the item that has been damaged. It is your responsibility to secure your valuables where there is no access.

4. Equipment and supplies:

Evedale property and cleaning services is happy to use the clients cleaning products and equipment’s. It is your responsibility to brief our cleaning technician how to use your equipment and which cleaning products should be used where. Evedale property and cleaning services is not liable for any damage to property because of using your own products. The client shall ensure that our maids have access to hot water and electricity supply.

5. Health & Safety:

Evedale property and cleaning services make the health and safety of the cleaning teams a priority. We request therefore that you bear this in mind when they are in your home. We ask you to spend a few minutes tidying, where necessary, to enable the cleaning technicians to spend all their time cleaning.
Within a deep clean we will always endeavour to move and clean under furniture. However, this may not be possible due an item’s weight, size or position.
Cleaning technicians should not use any steps/ ladders. We do not also provide specialist equipment needed for non-standard room heights due to health and safety constraints.
The client agrees to notify if any person in the household is suspected of contracting an infectious disease. This notification must be as early as possible, but at least 24 hours before a scheduled visit. Evedale property and cleaning services reserves the right to cancel cleans under such circumstances or change the regular cleaning team. In the event our team member cannot fulfil the shift that is in demand, we will outsource an adequately capable candidate who is DBS checked to make sure your services are not affected.
Evedale property and cleaning services requires that pets are secured for the safety of our teams and of your pets. We also request that you pick up after them prior to our arrival.

6. Quality Guaranteed:

Evedale property and cleaning services guarantee our work, and we will revisit a property or provide you with a discount if you are not satisfied. Evedale property and cleaning services must be made aware of any dissatisfaction within 24 hours of the original clean.

7. Prices and Quotations:

All prices quoted by phone, text message, letter or via email will depend on the size and condition of a property and the schedule of work discussed. All prices include VAT or unless specified VAT is additional. If the property is not to a standard to start the clean, you may be liable for extra charge. Please make sure the property is accessible, describe the work as clearly as possible for an accurate quote. If there are delays or extra work due to the property not ready to be cleaned and the work was not described accurately, then extra charge may apply.
Evedale property and cleaning services reserves the right to amend any quotation given, should requirements change or due to any missing or incorrect information provided.
Apart from price increases outside of our control e.g. VAT, excessive increases in fuel costs, we will inform you if there are any price increase. Evedale property and cleaning services will review price changes depending on the market situation.
If our cleaning technicians have arrived at a property and are unable to access the property or a client delays the start of a clean, this could result in additional charges being incurred.

8. Payment policy:

Payment can only be made via bank transfer. Payment can additionally be made by standing order if this is agreed in advance.
Deposits – For some work, we do take a non-refundable deposit. If we receive 72 hours’ notice that the work is not needed anymore, we will refund the deposit back.
If payment is late, you may be subject to additional charges